Background
The Healthcare Reboot is a book by Laura Landry and S. Bre Jackson and a community for people interested in understanding healthcare's challenges and participating in efforts to build better ways for healthcare to operate.
The Healthcare Reboot website and community are operated by Reboot Healthcare PBC under an arrangement with the authors.
The community may introduce projects, organizations, events, and opportunities consistent with its purpose. Participation in the community does not automatically subscribe you to communications from those organizations. Where separate enrollment or communications are offered, you will have the opportunity to choose whether to participate.
Privacy Policy
This Privacy Policy explains how Reboot Healthcare PBC ("we," "us," or "our"), which operates The Healthcare Reboot website and community, collects, uses, and protects your personal information when you visit thehealthcarereboot.com, participate in our community at community.thehealthcarereboot.com, register for events, request resources, or subscribe to communications (together, the "Services").
We respect your privacy. We collect information to provide the Services and communicate with you according to your preferences. We do not sell your personal information. You may contact us to access, correct, or request deletion of your information, subject to applicable legal requirements and exceptions.
Information we collect
Information you give us
- Name and email address when you register for an event, request a free chapter, or sign up for updates
- Your email preferences, including whether you've agreed to receive ongoing updates
- Community information: if you join our online community, your profile details and anything you post, comment, or share there
- Messages you send us, such as emails to hi@thehealthcarereboot.com
Information collected automatically
- Basic technical data, such as your browser type, device type, IP address, and pages visited, which our website and email platforms collect to keep the Services working and secure
- Email engagement data, such as whether an email was delivered or opened and whether links were clicked, which helps us avoid sending messages people don't want
We do not ask you to provide sensitive information such as health records, financial account details, or government ID numbers. Please do not share personal health information or other sensitive information in our community or in messages to us.
How we use your information
- To deliver what you asked for, such as event details, reminders, meeting links, or resources you directly request from us via forms or email
- To send ongoing updates about the book, resources, and events, only if you opted in
- To run our community and let members participate
- To respond to your questions and messages
- To maintain, secure, and improve the Services
- To comply with legal obligations
Legal bases (for visitors in the EU, UK, and similar jurisdictions)
We process your information based on:
- Your consent: for marketing emails. You can withdraw consent at any time.
- Performance of a request or contract: to deliver an event registration, a download, or community access you requested
- Legitimate interests: to keep the Services secure and working well, where those interests aren't overridden by your rights
- Legal obligation: where the law requires us to keep or disclose information
Who we share information with
We do not sell or rent your personal information. We share personal information with service providers that help us run the Services, and only as needed for those purposes. These include:
- HighLevel Inc., for our website, forms, email delivery, and community platform
- Zoom, for hosting live events
- Microsoft 365, for our email
- Cloudflare, for website security and performance
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer, such as a merger or sale. Personal information transferred in that context will remain subject to applicable privacy protections and any notices required by law.
Links to other sites
Our Services link to other websites, such as Amazon, to purchase the book. Those sites have their own privacy practices, and we're not responsible for them.
Separate organizations
The Healthcare Reboot may introduce activities and opportunities offered by other organizations that are separate businesses.
We do not provide your contact information to another organization because you register for an event, request a resource, subscribe to The Healthcare Reboot updates, or join our community.
Any invitation we make involving another organization will clearly indicate when a link takes you to that organization. We will clearly introduce the organization and explain why we are bringing that organization to your attention.
If you choose to participate in that organization's activities or receive its communications, you will provide your contact information directly to that organization through its own registration or contact forms.
Community participation and public visibility
The Healthcare Reboot is an open-membership discussion forum. We do not verify or personally know everyone who joins. Please exercise good judgment about what you share and do not assume that posts or comments will remain private or confidential.
Your profile information, posts, comments, and other contributions may be viewed, copied, shared, or retained by other participants. Information you post may remain accessible even after you delete a post or close your account. We cannot control what other participants do with information they have seen or obtained.
Do not post identifiable patient information, personal health information, confidential employer or business information, proprietary materials, or anything you do not have permission to disclose. Do not share another person's private information without their permission.
As with any open-membership online community, please participate with the understanding that anything you share may become public and may remain available beyond your control.
Event recordings
Some events may be recorded. When recording is planned, we will provide notice before or at the start of the event.
If you participate with your camera or microphone on, speak during the event, post in the event chat, or otherwise contribute, your name, image, voice, comments, or other contributions may be included in the recording.
Please use good judgment about what you share during recorded events. Do not disclose personal health information, confidential business information, or anything you do not have permission to share.
Cookies
Our website and platforms may use cookies and similar technologies for functionality, security, preferences, and measurement. Some features or third-party services may use additional cookies or tracking technologies. Where required by law, we will provide appropriate notice or choices regarding non-essential cookies.
International transfers
We are based in the United States, and our service providers may store or process information in the United States and other countries. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
How long we keep information
We retain personal information for as long as reasonably necessary to provide the Services, maintain community accounts, honor communication preferences, resolve disputes, and comply with legal obligations.
If you unsubscribe from marketing emails, we retain the information necessary to honor your unsubscribe request. Unsubscribing does not automatically delete your community account.
You may request deletion of your information, subject to applicable legal requirements and exceptions.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent at any time, without affecting earlier processing
- Complain to your local data protection authority
Where applicable, California residents may also have the right to know what personal information we collect and how it is used, to request deletion, and not to be discriminated against for exercising applicable privacy rights.
To exercise any of these rights, email hi@thehealthcarereboot.com. We will respond to privacy requests within the time required by applicable law. To stop marketing emails, click "unsubscribe" in any email at any time.
Children's privacy
The Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
Security
We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to those who need it.
Changes to this Policy
We may update this Policy from time to time. We'll post the updated version on this page with a new "Last updated" date, and if we make significant changes, we'll let subscribers know by email.
Contact us
Reboot Healthcare PBC
Operator of The Healthcare Reboot website and community
8 The Green #24409, Dover, DE 19901
Email: hi@thehealthcarereboot.com
